The way I see it, businesses should never leave their customers hanging. I understand that I am not the only person on this planet and may have to wait my turn. But, I don't see why more people aren't taught to check their email or voice messages within a realistically appropriate amount of time. Two weeks is a bit much, in my opinion.

My former employer appears to have one woman in charge of all retirement issues. When my wife retired at the end of the 2015/2016 school year, she was never able to reach said woman by phone. None of her voicemails were ever acknowledged. I retired at the end of the 2016/2017 school year, and went through the same ordeal.

I finally got tired of waiting for a response and asked my principal about it. She called the woman's supervisor, and I got a call from her that same day. This was after leaving several emails and voicemails over a two-week period. On the day that I actually went to my retirement meeting with her, she did not have me on her schedule. Wait for it... She had neglected to open my email responding to hers, in which she asked me to pick from a selection of times and dates to meet with her.

Now I am retired. I need to get a document for my wife so she can show it to the retirement system and prove that she is no longer covered under my school district's insurance. The woman told me she was mailing one to me. I have tried now for two weeks to get in touch with her by email and phone to ask about it, as we have received nothing.

Other friends who have retired have expressed similar situations. It just seems disrespectful to me. The way I see it, there should be more people there to share the work load, or the woman should be taught how to respond to email and voicemail in a timely manner.